14 DAY MONEY-BACK GUARANTEE
If for any reason you are not totally satisfied with your purchase, return it in the original packaging so that it is received by us within 14 days from the day you received your item, for an exchange, store credit, or refund, minus shipping costs. Returned items must be received by us within 14 days of the day you received it in order to be eligible for a refund. Any items received by us after 14 days of the day you originally received them will be eligible for exchange or store credit only. Items "On Sale" or listed as clearance items are final and not returnable. Include a copy of your receipt, along with a request for exchange, store credit, or refund. We do not require that you obtain a return authorization number, but we do require that a copy of your receipt be included. We cannot accept for return any items that do not include a copy of your receipt. If you want to contact us regarding an exchange or return please email us with "RETURN" or "EXCHANGE" along with your order number in the title field.
ITEMS RECEIVED DAMAGED OR NOT AS DESCRIBED
If by chance you receive your item and it arrives damaged or not as described, please contact us via email as soon as possible and we will gladly arrange to have the correct/non-damaged item sent to you. Items received damaged or not as described are elegible for replacement only.
BACKORDERS
Your credit card is charged by us for the total amount of your order the day you place your order. If you are ordering multiple items and any item is backordered, we will contact you by email. You will be given the choice of cancelling the backordered item (and receiving a refund for that item),or waiting for the item to come in (usually backorders are filled within 2 weeks, but may sometimes take longer). If you choose to wait, the charge for the backordered item remains on your credit card. We clearly mark all Backorders on your invoice included in your shipment. All backordered items will be automatically shipped to you when available free of shipping charge. You may cancel and be refunded for any backorder by emailing us at any time before the backordered item ships.
AVAILABILITY
"Availability" is generally defined as the amount of time we need in-house to ready your order for shipment. About 80% of our stock has a 2-3 day availability. Shoes and some lingerie items are on a 1-2 week availability, as they are stored at a separate warehouse. To determine how soon you will receive your order, add 2-3 business days (to cover transit time once shipped) to the availability of the item you've ordered. If you ordered an item with a 2-3 business day availability, for instance, you should expect to see your item in 4-6 business days. Please remember that if you order more than one item, your order will ship within the time period for the item with the LONGEST availability. If for any reason an item is backordered, you will be notified by e-mail or phone of the expected shipping date.
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